Question 1

What does Innotec Claims do?

Accepted Answer

Two things: we write itemized Xactimate® and Symbility™ estimates for restoration contractors, roofers and public adjusters, and when the carrier underpays or denies, we fight the claim — rebuttals, supplements, re-inspection and appraisal packages, and follow-up until it's paid.

Question 2

Do you only write the estimate?

Accepted Answer

No. Claims management is half of what we do. You or your public adjuster stays the voice to the carrier; we build and maintain the case behind you until the claim closes.

Question 3

What claims do you handle?

Accepted Answer

Fire, water, mold, storm, hail, wind and hurricane, plus contents inventories for total and partial losses.

Question 4

How long for an estimate?

Accepted Answer

24 hours as standard, and a free sample estimate within 12 hours.

Question 5

What if my claim is denied or underpaid?

Accepted Answer

Send us the carrier's estimate and the denial letter. We write the full-scope estimate and a line-by-line rebuttal, file any supplements inside the deadline, and prepare appraisal documentation if it comes to that.

Question 6

Do you work outside the states listed?

Accepted Answer

Yes. Estimating is remote, so we work claims anywhere in the U.S. — contact us with the location and loss type.

Frequently Asked Questions

Find the answers to the most common questions about our product. Feel free to email us if you still couldn't find what you were looking for.